Art. 11 - Withdrawal

1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 15-day period starts from the date of receipt of the last product.

3. The user who intends to exercise the right of withdrawal from the purchase may send an email, indicating the order number and the user's name, to:

bottegasicula.messina@gmail.com

4. The buyer must exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014, which is not mandatory.

5. The goods must be returned to:

Via dei Mille 184 -98123 Messina

6. The goods must be returned intact, in the original packaging, complete in all its parts. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum of 5 days. The customer will have to pay the shipping costs of € 25 - on Italian territory - for the collection of the goods at the same address used for delivery and € 50 if the address used for delivery is in Europe, and € 80 if the address used for delivery is outside Europe.

7. As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer has demonstrated that he has returned the goods.

8. The right of withdrawal will not apply in the event that the services and products of Bottega Sicula Ceramiche Siciliane are included in the categories of art. 59 of Legislative Decree 206/2005.

9. The site will refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the user intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for the refund.